Advanced Claims (820)

The objective of this unit is to develop an understanding of claims philosophies, systems, functions and the management of claims services.

The default Enrolment option for this unit includes:

  • Latest version of the core learning content, in digital format only, delivered on RevisionMate.
  • Assessment entry.

Advanced Claims (820) introduces the concepts and processes of claims management. The study text covers the examination syllabus which is designed to enable candidates to evaluate the following:

  • The claims environment.
  • The application of claims service management principles.
  • The application of claims management practices.
  • The application of claims technical management.
  • The cost of management practices.

The syllabus learning outcomes support the principle that understanding how and when to use knowledge is as important as the knowledge itself. This study material has been designed to support the achievement of these outcomes, but you should note that success in the 820 assessment will require you to undertake further reading and private research beyond this core text.

Building a successful career in insurance

Advanced Claims (820) is intended for those who are highly experienced in providing claims services and who are in, or aspire to, senior claims and management positions. You should already have a sound grounding in the general principles of insurance and in the technical aspects of claims handling as provided by Insurance, Legal and Regulatory (IF1) and Claims Practice (M85), or equivalent examinations.

Summary of learning outcomes

  1. Evaluate the management of the claims function.
  2. Evaluate and apply claims service principles and practices.
  3. Evaluate the application of technical claims principles.
  4. Analyse the financial aspects of the claims function.


  • 3 coursework assignments of up to 3,200 words
  • For purchases on, or after, the 21/03/2023, 12-month enrolment with assignments due at 3,6,9 months. This may be different to previous enrolments you have purchased for CII units.
  • 50% pass mark
  • The average pass rate for those completing Advanced Diploma in Insurance coursework units in full is currently 97.0%

Units treated as equivalent

Due to the extent of syllabus overlap, certain combinations of current and withdrawn units will result in only one award of credits.

If a withdrawn equivalent is held you may not need to complete a current unit in order to satisfy a qualification's completion rules. Clarification should always be sought from CII Customer Service.

Find out more about credit awards for equivalent units

Course delivery

Instructions on accessing your course on RevisionMate will be sent to your registered email address. This is typically within two working days of your order being placed, but may be longer, particularly if payment is made by bank transfer or the unit is available as a pre-order.

Study material - editions available

Enrolment (12 months)