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The Award in Customer Service Insurance (non-UK) provides an essential introduction to the customer service function specific to insurance companies, intermediaries and providers. It helps build knowledge and understanding of the key processes and requirements related to good customer service.
The Award in Customer Service Insurance (non-UK) provides an essential introduction to the customer service function specific to insurance companies, intermediaries and providers. It helps build knowledge and understanding of the key processes and requirements related to good customer service.
The Award comprises one core unit: Award in Customer Service in Insurance (W04). This provides 15 CII credits (Certificate level) on successful completion. These credits can be used towards further CII qualifications.
For units in this qualification, students typically have access to the following materials as part of their enrolment
Study text (printed and/or digital) with digital updates
RevisionMate online study support
Exam guides containing a practice exam and guidance
Assessment entry
Select units to complete this qualification
Please read the Completion Requirements section above before selecting any units as these provide essential information on what you need to do to successfully complete this qualification.
Edition–the current edition is the default edition. If the next edition of the product you are purchasing is available for sale, you will have the option to choose that edition.
Language preferences:*
Language-if the product you are purchasing is available in a language other than English, you can select that option here.
Format preferences:*
Digital - A printable PDF and ebook of the study text / key facts booklet are available on RevisionMate. Access is only available during your enrolment period. Online updates to the study text will also be made available (further details are included on the title page of the study text).
Revision aids - If you are purchasing revision aids, e.g. question packs, see additional information for details of these digital formats and how they are accessed.
Digital and printed - If you opt for printed study material, you will incur postage and packaging charges, which will be applied at checkout. Further information on delivery and returns is available in our FAQs section.
Enrolment preference:*
Enrolment types: Enrolment Only, Enrolment Plus (selected units only) and Assessment Only (selected units only)
Included in Enrolment Only: study text and exam entry.
Study text - developed to assist you in understanding and learning the exam syllabus, the study text breaks down the syllabus into concise sections, with each chapter containing clearly defined outcomes and a series of self-test questions. Access to RevisionMate during your enrolment period.
Exam entry - exams can be booked after purchase via your MyCII dashboard. Included in Enrolment Plus (if available for the unit): study text, exam entry and additional revision aids. Included in Assessment Only (if available for the unit): exam entry only. See additional information for further details.
Additional information for Personal Lines units (PL1-PL4) and selected non-UK units
Enrolments include a digital course as well as study text and assessment entry. The digital course is an interactive course covering the content of the unit syllabus and includes lots of additional features over the study text, such as videos, animations, infographics, illustrations and self-test questions. This is available via RevisionMate and access is only available during your enrolment period (internet connection required; course can only be accessed using a web browser and not via the RevisionMate app).
Additional information for mixed assessment units
Coursework assignments - the coursework assignment is submitted online via Revisionmate. For mixed assessment units, study is based on an 18- month enrolment period from the date of purchase. A combination of a single coursework assignment must be passed within the first six months and an MCQ exam passed within 18 months. It is important that you read the assessment guidelines at: http://www.ciigroup.org/coursework.
Additional information for coursework only units
Candidates must pass three written assignments, submitted within the 12-month enrolment period (this includes any required resubmissions). It is important that you read the assessment guidelines at: http://www.ciigroup.org/coursework.
Would you like to enhance your product?*
CII offers different types of revision aids to support your studies. Availability of revision aids may vary according to the qualification unit. You may be able to save on your revision aids, by purchasing Enrolment Plus instead.
Please see additional information for more details on all the revision aids and how to access digital formats.
Key Facts Booklets
These summarise the key information contained in the study text and are perfect for studying on-the-go. You will have access to the printable PDF and ebook versions of the key facts booklet on RevisionMate during your enrolment period. This product will be added to your RevisionMate account within 2 working days of purchasing. Purchasing the printed version will incur postage and packaging charges, which will be applied at checkout.
Question Packs
Delivered online through RevisionMate, a question pack contains between 150 and 300 questions (depending on the unit) and provides comprehensive, flexible and interactive self-testing of the unit syllabus. Question feedback is provided in the form of a chapter reference to the specific areas being tested in the official CII study text for this unit. Access to the question pack is only available during your enrolment period. Question packs are not past papers.
Learn Online Tutorial
Delivered via RevisionMate, this online tutorial provides interactive study, backed by an assessment tool to check understanding as you progress with your studies. This is designed to complement, not replace, the primary study text. It provides visually engaging and therefore memorable learning. It covers key and difficult topics only, not the entire syllabus. Access is only available during your enrolment period but downloaded files will never expire. See additional information for more details and a course demo.
Audio Revision
Audio revision aids provide an ideal way to reinforce the learning from the study text. They cover the key elements of each subject and last around 3-5 hours, depending on the subject. Produced by The Patterson Group. Audio downloads are accessed via RevisionMate. Access is only available during your enrolment period but downloaded files will never expire.
Video Revision
Delivered through RevisionMate, you will have access to the content via a structured programme over the course of the 2-week revision period between fact-find release and the exam date. The online delivery dates of the material will be made available on RevisionMate 2 weeks prior to the exam date. Any downloaded video files will never expire. See additional informationfor more details and a demo.
Please note: If your purchase includes an examination you will be able to book it via MyCII once the purchase is complete.
If you have purchased coursework you will receive information on how to access your assignments via email.
If you have received a discount voucher/code you can redeem this during the checkout process
