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Overview

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Award in Customer Service in Insurance (non-UK)

The Award in Customer Service Insurance (non-UK) provides an essential introduction to the customer service function specific to insurance companies, intermediaries and providers. It helps build knowledge and understanding of the key processes and requirements related to good customer service.

Qualification details

The Award in Customer Service Insurance (non-UK) provides an essential introduction to the customer service function specific to insurance companies, intermediaries and providers. It helps build knowledge and understanding of the key processes and requirements related to good customer service.

The Award comprises one core unit: Award in Customer Service in Insurance (W04). This provides 15 CII credits (Certificate level) on successful completion. These credits can be used towards further CII qualifications.

For units in this qualification, students typically have access to the following materials as part of their enrolment

  • Study text (printed and/or digital) with digital updates
  • RevisionMate online study support
  • Exam guides containing a practice exam and guidance
  • Assessment entry

Select units to complete this qualification

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Compulsory Units:

    Non-UK

Optional Units:

  • Optional units are not available.