Level 3


In stock
Certificate in Financial Services (General route)

The Level 3 Certificate in Financial Services is for anyone in operational or technical support roles. It offers a choice of two learning routes.

The life and pensions route builds knowledge and understanding of the sector's role and its activities. It considers important customer needs, solutions and products, and how individuals and organisations work within the regulatory and legislative environment.

The general route develops fundamental knowledge of the financial services sector, including regulation, legislation, customer service, administration, marketing in financial services and key products.


Qualification details

The Life and Pensions route is particularly suitable for the life, pensions and long-term savings sector, including customer operations back-office staff and contact centre team leaders.

The general route is ideal for anyone providing operational support to financial planners, paraplanners and technical support staff.

The general route comprises two compulsory units from a choice of three, providing a minimum of 35 CII credits on successful completion. These credits can be used towards further CII qualifications.  

  • Financial Services, Regulation and Ethics (R01) – 20 CII credits Or UK Financial Services, Regulation and Ethics (CF1) – 15 CII credits. 
  • Financial Services Products and Solutions (LP2) – 20 CII credits. 

For units in this qualification, students typically have access to the following materials as part of their enrolment:

  • Study text (printed and/or digital) with digital updates
  • RevisionMate online study support, including end of chapter tests
  • Exam guides containing a practice exam and guidance
  • Assessment entry

 Additional or different resources may be available for some units.

Select units to complete this qualification

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Compulsory Units:


Optional Units:

  • Optional units are not available.