Insurance Broking Practice (M81)

The objective of this unit is to develop knowledge and understanding of the fundamental principles and practices of insurance broking practice, including the technical skills required with reference to client care.

The default Enrolment option for this unit includes:

  • Latest version of the core learning content, in digital format only, delivered on RevisionMate.
  • Assessment entry.

This unit will help you to acquire and develop the skills, care and diligence required to operate in the best interests of the client in finding suitable and cost-effective insurance protection and within the legal and regulatory framework operating for insurance business within the UK.

We consider the broker's day-to-day dealing with clients and insurers in order to achieve the respect necessary between all parties to ensure an enduring professional relationship between broker and client. It is paramount that the broker can meet the expectations of the client and the regulator in their dealings.

We look at how the broker negotiates and places a risk, including the relationship brokers maintain with cover providers, including insurers, wholesale brokers and the Lloyd's market. The study text incorporates guidance on the skills and knowledge required in dealing with smaller clients, as well as the special skills necessary in dealing with global insurance programmes.

It also looks at other services brokers provide to clients, such as claims handling and risk management advice, so they can provide a complete service.

Building a successful career in insurance

This course is ideal for anyone seeking a career in insurance broking or looking to gain knowledge and understanding of insurance broking practice. Insurance Broking Practice (M81) counts towards a Diploma in Insurance. It may also count towards the Advanced Diploma in Insurance.

Please note it is assumed that you already have knowledge of the fundamental principles of insurance as covered in Insurance, Legal and Regulatory (IF1) or equivalent examinations.

Summary of learning outcomes 

  1. Understand the key aspects of the regulatory and legal environment within which insurance brokers operate.
  2. Understand the role of the insurance broker in meeting client needs.
  3. Understand the role of the insurance broker in the negotiation and placing of insurance contracts.
  4. Understand the role of the insurance broker in selecting insurers.
  5. Understand the role of the insurance broker in the design and operation of insurance programmes.
  6. Understand the role of the insurance broker in the claims negotiation, collection and payment process.
  7. Understand the range of services that may be available from insurance brokers and their benefit to clients.


  • Coursework assignment with 10 compulsory short answer questions (marked within 63 calendar days of submission); and a 60 minute exam comprising 50 multiple-choice questions (MCQs)
  • 60% coursework pass mark
  • 65% exam nominal pass mark
  • The average pass rate for those completing Diploma in Insurance mixed assessment units in full is currently 92.0%
  • Coursework assignment to be submitted within 6 months of enrolment
  • Exam to be passed within 18 months of enrolment (only first exam entry included as part of the enrolment)

Units treated as equivalent

Due to the extent of syllabus overlap, certain combinations of current and withdrawn units will result in only one award of credits.

If a withdrawn equivalent is held you may not need to complete a current unit in order to satisfy a qualification's completion rules. Clarification should always be sought from CII Customer Service.

Find out more about credit awards for equivalent units

Course delivery

Instructions on accessing your course on RevisionMate will be sent to your registered email address. This is typically within two working days of your order being placed, but may be longer, particularly if payment is made by bank transfer or the unit is available as a pre-order.

Study material - editions available

2023-24 edition (applicable to exams sat 01 May 2023 to 30 April 2024)

Revision aids available

The revision aids available for this unit are listed below. You can find more details about these here.