Insurance Claims Handling (non-UK) (WCE)

Insurance Claims Handling (non-UK) (WCE) provides you with knowledge and understanding of the basic principles of the claims handling process which can be applied in your region.

The default Enrolment option for this unit includes:

  • Latest version of the core learning content, in digital format only, delivered  on RevisionMate.
  • Assessment entry.

Insurance is an international profession, with thriving and innovative markets across the globe. Some markets are well-established, and others are just emerging. All have their own ways of working that reflect the characteristics and cultures of the region. Claims handling is common to all markets and fundamental to the business of insurance, no matter where in the world it takes place.

Designed for insurance practitioners working outside the UK, this unit covers the claims handling process including notification, assessment, settlement and associated financial factors. It looks at the knowledge and skills you will need to handle claims in a professional, consistent and accurate manner. Claims handling is of such importance, it also considers claims handling within the wider context of the systems, process and functions that surround it.

Building a successful career in insurance

This course is relevant for anyone seeking to develop their knowledge and skills for a rewarding career in the insurance profession outside the UK or in a support role. Insurance Claims Handling (non-UK) (WCE) counts towards achieving the Certificate in Insurance.

Please note this unit can only be awarded to non-UK residents.

Summary of learning outcomes

  1. Understand the general principles in the claims handling process.
  2. Understand insurance products and associated services.
  3. Understand claims considerations and administration.
  4. Understand claims handling procedures and related claims services.
  5. Understand the claims function and how it may be structured.
  6. Understand claims settlement.
  7. Understand how expenses are managed.


  • 2-hour exam
  • 75 multiple choice questions
  • 70% nominal pass mark
  • The 2022 pass rate for this unit was 72%

Units treated as equivalent

Due to the extent of syllabus overlap, certain combinations of current and withdrawn units will result in only one award of credits.

If a withdrawn equivalent is held you may not need to complete a current unit in order to satisfy a qualification's completion rules. Clarification should always be sought from CII Customer Service.

Find out more about credit awards for equivalent units

Course delivery

Instructions on accessing your course on RevisionMate will be sent to your registered email address. This is typically within two working days of your order being placed, but may be longer, particularly if payment is made by bank transfer or the unit is available as a pre-order.

Study material - editions available

2023-24 edition (applicable to exams sat 01 May 2023 to 30 April 2024)