The objective of this unit is to develop knowledge and understanding of the fundamental principles and practices of claims practice and how claims are handled.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only, delivered  on RevisionMate.
• Assessment entry.

Claims Practice (M85) considers the practical aspects of handling a claim; from receipt to settlement (whatever that means in each case).  It deals with the rules within which the claims handler must operate, as well as explain those of their duties which do not relate directly to the customer, e.g. the setting of claims reserves and ensuring that reinsurance and other recoveries are made.

Not all claims arise directly from the insurer's own policyholder. Some will come from persons, third parties, who have a problem with the policyholder, having experienced a loss because of their actions. We will see the law behind such claims and how to settle them. Some of these claims may end up being dealt with in a court of law. Consequently, they must be dealt with in a certain way to comply with the law and court procedures and this study text explains this.

Finally, we will look at what to do when a customer is not satisfied with how their claim has been resolved, what rules apply and the techniques of dispute resolution.

Building a successful career in insurance

This course is ideal for claims handlers and for those looking to gain knowledge and understanding of claims practice. Claims Practice (M85) counts towards a Diploma in Insurance. It may also count towards the Advanced Diploma in Insurance.

Please note it is assumed that you already have knowledge of the fundamental principles of insurance as covered in Insurance, Legal and Regulatory (IF1) or equivalent examinations.

Summary of learning outcomes 

1. Understand key aspects of claims handling.
2. Understand key aspects of handling personal lines claims.
3. Understand key aspects of handling property claims, including business interruption.
4. Understand key aspects of handling third party liability claims.

Assessment

• Coursework assignment with 10 compulsory short answer questions (marked within 63 calendar days of submission); and a 60 minute exam comprising 50 multiple-choice questions (MCQs)
• 60% coursework pass mark
• 65% exam nominal pass mark
• The average pass rate for those completing Diploma in Insurance mixed assessment units in full is currently 92.0%
• Coursework assignment to be submitted within 6 months of enrolment
• Exam to be passed within 18 months of enrolment (only first exam entry included as part of the enrolment)

Units treated as equivalent

Due to the extent of syllabus overlap, certain combinations of current and withdrawn units will result in only one award of credits.

If a withdrawn equivalent is held you may not need to complete a current unit in order to satisfy a qualification's completion rules. Clarification should always be sought from CII Customer Service.

Find out more about credit awards for equivalent units

Course delivery

Instructions on accessing your course on RevisionMate will be sent to your registered email address. This is typically within two working days of your order being placed, but may be longer, particularly if payment is made by bank transfer or the unit is available as a pre-order.

Study material - editions available

2023-24 edition (applicable to exams sat 01 May 2023 to 30 April 2024)

Revision aids available

The revision aids available for this unit are listed below. You can find more details about these here.

• Key Facts Booklet

Discretionary Investment Management (J10) develops knowledge and understanding of the role of the Discretionary Investment Manager, and the ability to analyse and apply financial information and portfolio management skills.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only, delivered on RevisionMate.
• Assessment entry.

Discretionary Investment Management (J10) starts by looking at the investment advice process and establishing the client relationship - the aims and objectives, risk profile, investment objectives and analysing the client’s financial position.

Asset classes, investment strategies and investment wrappers are covered next, including the main asset classes – cash, bonds, equities and property, alternative investments and derivatives and investment tax wrappers. The Role of the investment manager is then considered, followed by discretionary and advisory management.

The study text moves on to look at investment funds, the economic environment, investment returns and investment risk. Portfolio theory – principles and limitations is considered, followed by measuring portfolio performance and understanding investment data. We then look at financial mathematics and sources of information – uses and limitations.

Purpose

At the end of this unit, candidates should be able to demonstrate an understanding of:

• the behaviour, performance, risk profile and correlation of key investment types;
• discretionary and non-discretionary portfolio management;
• the principles of performance measurement, financial analysis and ratio analysis;
• the principles of performance management and portfolio theory.

Assessment

• 2 hour exam
• 90 multiple choice questions
• The nominal pass mark is 65%
• The 2023 pass rate for this unit was 88.2%

Course delivery

Instructions on accessing your course on RevisionMate will be sent to your registered email address. This is typically within two working days of your order being placed, but may be longer, particularly if payment is made by bank transfer or the unit is available as a pre-order.

Study material - editions available

2023-24 edition (applicable to exams sat 01 Sep 2023 to 31 Aug 2024) 

The objective of this unit is to develop knowledge and understanding of the fundamental principles and practices of insurance broking practice, including the technical skills required with reference to client care.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only, delivered  on RevisionMate.
• Assessment entry.

This unit will help you to acquire and develop the skills, care and diligence required to operate in the best interests of the client in finding suitable and cost-effective insurance protection and within the legal and regulatory framework operating for insurance business within the UK.

We consider the broker's day-to-day dealing with clients and insurers in order to achieve the respect necessary between all parties to ensure an enduring professional relationship between broker and client. It is paramount that the broker can meet the expectations of the client and the regulator in their dealings.

We look at how the broker negotiates and places a risk, including the relationship brokers maintain with cover providers, including insurers, wholesale brokers and the Lloyd's market. The study text incorporates guidance on the skills and knowledge required in dealing with smaller clients, as well as the special skills necessary in dealing with global insurance programmes.

It also looks at other services brokers provide to clients, such as claims handling and risk management advice, so they can provide a complete service.

Building a successful career in insurance

This course is ideal for anyone seeking a career in insurance broking or looking to gain knowledge and understanding of insurance broking practice. Insurance Broking Practice (M81) counts towards a Diploma in Insurance. It may also count towards the Advanced Diploma in Insurance.

Please note it is assumed that you already have knowledge of the fundamental principles of insurance as covered in Insurance, Legal and Regulatory (IF1) or equivalent examinations.

Summary of learning outcomes 

1. Understand the key aspects of the regulatory and legal environment within which insurance brokers operate.
2. Understand the role of the insurance broker in meeting client needs.
3. Understand the role of the insurance broker in the negotiation and placing of insurance contracts.
4. Understand the role of the insurance broker in selecting insurers.
5. Understand the role of the insurance broker in the design and operation of insurance programmes.
6. Understand the role of the insurance broker in the claims negotiation, collection and payment process.
7. Understand the range of services that may be available from insurance brokers and their benefit to clients.

Assessment

• Coursework assignment with 10 compulsory short answer questions (marked within 63 calendar days of submission); and a 60 minute exam comprising 50 multiple-choice questions (MCQs)
• 60% coursework pass mark
• 65% exam nominal pass mark
• The average pass rate for those completing Diploma in Insurance mixed assessment units in full is currently 92.0%
• Coursework assignment to be submitted within 6 months of enrolment
• Exam to be passed within 18 months of enrolment (only first exam entry included as part of the enrolment)

Units treated as equivalent

Due to the extent of syllabus overlap, certain combinations of current and withdrawn units will result in only one award of credits.

If a withdrawn equivalent is held you may not need to complete a current unit in order to satisfy a qualification's completion rules. Clarification should always be sought from CII Customer Service.

Find out more about credit awards for equivalent units

Course delivery

Instructions on accessing your course on RevisionMate will be sent to your registered email address. This is typically within two working days of your order being placed, but may be longer, particularly if payment is made by bank transfer or the unit is available as a pre-order.

Study material - editions available

2024-25 edition (applicable to exams sat 01 May 2024 to 30 April 2025)

Revision aids available

The revision aids available for this unit are listed below. You can find more details about these here.

• Key Facts Booklet

The objective of this unit is to develop knowledge and understanding of the fundamental principles and practices of personal insurances, market practises and the business environment for personal insurances.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only, delivered on RevisionMate.
• Assessment entry.

Personal insurances are those directed or related to the individual and includes products such as buildings, contents, personal possessions, caravan insurance, personal accident and sickness, legal expenses, travel and mobile phone insurance. It also includes personal motor insurance, although this is dealt with separately in the study text Motor Insurance (M94) and will not be covered here.

Personal Insurances (M86) considers the general market practices of personal insurances. It looks at policy coverage, underwriting and rating considerations and the topics claims notification, investigation and settlement procedures, including relevant case law.

Building a successful career in insurance

This course is relevant for anyone seeking to develop their knowledge and understanding of personal insurances to build a rewarding career in the insurance profession in a support role. Personal Insurances (M86) counts towards a Diploma in Insurance. It may also count towards the Advanced Diploma in Insurance.

Please note it is assumed that you already have knowledge of the fundamental principles of insurance as covered in Insurance, Legal and Regulatory (IF1) or equivalent examinations.

Summary of learning outcomes 

1. Understand the general market practices of personal insurances.
2. Understand the policy coverage, underwriting and rating considerations of household insurances.
3. Understand the policy coverage, underwriting and rating considerations of other personal insurance products.
4. Understand the claims notification, investigation and settlement procedures for personal insurances, including relevant case law.
5. Understand the main aspects of the business environment of personal insurances.

Assessment

• Coursework assignment with 10 compulsory short answer questions (marked within 63 calendar days of submission); and a 60 minute exam comprising 50 multiple-choice questions (MCQs)
• 60% coursework pass mark
• 65% exam nominal pass mark
• The average pass rate for those completing Diploma in Insurance mixed assessment units in full is currently 92.0%
• Coursework assignment to be submitted within 6 months of enrolment
• Exam to be passed within 18 months of enrolment (only first exam entry included as part of the enrolment)

Units treated as equivalent

Due to the extent of syllabus overlap, certain combinations of current and withdrawn units will result in only one award of credits.

If a withdrawn equivalent is held you may not need to complete a current unit in order to satisfy a qualification's completion rules. Clarification should always be sought from CII Customer Service.

Find out more about credit awards for equivalent units

Course delivery

Instructions on accessing your course on RevisionMate will be sent to your registered email address. This is typically within two working days of your order being placed, but may be longer, particularly if payment is made by bank transfer or the unit is available as a pre-order.

Study material - editions available

2024-25 edition (applicable to exams sat 01 May 2024 to 30 April 2025)

The objective of this unit is to develop knowledge and understanding of the fundamental principles and practices of underwriting practice and the environment within which they operate.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only, delivered  on RevisionMate.
• Assessment entry.

Underwriting Practice (M80) provides an understanding of the key influences of the regulatory and commercial environment on underwriting, underwriting policy and practice, use of statistical data, risk pricing and risk exposure and control.

It also looks at how the UK regulatory regime has evolved, including the most recent context and reason for those rules incorporated in The Financial Services Act 2012 and how the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) impact the underwriter's role.

We look at significant legislative aspects that create new challenges to the way in which the underwriter is permitted to operate in a more consumer orientated environment.

We look in detail at the role of capital and its impact on the underwriter, the underwriting cycle and the effect that major events can have on that and whether, as these increase in severity or frequency, the solution can be provided by the insurance market, central government or a mixture of both. 

Building a successful career in insurance

This course is ideal for anyone seeking a career in underwriting or looking to gain knowledge and understanding of underwriting practice. Underwriting Practice (M80) counts towards a Diploma in Insurance. It may also count towards the Advanced Diploma in Insurance.

Please note it is assumed that you already have knowledge of the fundamental principles of insurance as covered in Insurance, Legal and Regulatory (IF1) or equivalent examinations.

Summary of learning outcomes 

1. Understand key influences of the regulatory and commercial environment on underwriting.
2. Understand key aspects of underwriting policy and practice.
3. Understand how statistical data is used for underwriting.
4. Understand the principles and practices of risk pricing.
5. Understand risk exposure and control.

Assessment

• Coursework assignment with 10 compulsory short answer questions (marked within 63 calendar days of submission); and a 60 minute exam comprising 50 multiple-choice questions (MCQs)
• 60% coursework pass mark
• 65% exam nominal pass mark
• The average pass rate for those completing Diploma in Insurance mixed assessment units in full is currently 92.0%
• Coursework assignment to be submitted within 6 months of enrolment
• Exam to be passed within 18 months of enrolment (only first exam entry included as part of the enrolment)

Units treated as equivalent

Due to the extent of syllabus overlap, certain combinations of current and withdrawn units will result in only one award of credits.

If a withdrawn equivalent is held you may not need to complete a current unit in order to satisfy a qualification's completion rules. Clarification should always be sought from CII Customer Service.

Find out more about credit awards for equivalent units

Course delivery

Instructions on accessing your course on RevisionMate will be sent to your registered email address. This is typically within two working days of your order being placed, but may be longer, particularly if payment is made by bank transfer or the unit is available as a pre-order.

Study material - editions available

2024-25 edition (applicable to exams sat 01 May 2024 to 30 April 2025)

Revision aids available

The revision aids available for this unit are listed below. You can find more details about these here.

• Key Facts Booklet