Customer Service in Insurance (IF9) provides knowledge and understanding of the customer service within the context of an insurance environment.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only, delivered  on RevisionMate.

• Assessment entry.

Equity Release (ER1) develops understanding of the different types of equity release products, risks to the consumer associated with equity release and application of suitable equity release solutions according to the circumstances of different customers.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only, delivered on RevisionMate.
• Assessment entry.

Financial Protection (R05) develops your knowledge and understanding of and ability to analyse financial protection planning issues.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only, delivered  on RevisionMate.

• Revision aids: Key Facts Booklet, Audio Revision, Knowledge Checker, E-learn (delivered on RevisionMate).

• Assessment entry.

Financial Services Products and Solutions (LP2) develops knowledge and understanding of customer needs, how financial services professionals and organisations identify and provide for these needs, including an understanding of key retail financial products such as savings, investments and tax wrappers.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only, delivered on RevisionMate.
• Assessment entry.

General Insurance Business (IF2) provides you with knowledge and understanding of insurance products and practice, including underwriting and policy wordings, claims, customer service and information and communication technology.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only, delivered on RevisionMate.

• Revision aids: Key Facts Booklet, Knowledge Checker, E-learn (delivered on RevisionMate).

• Assessment entry.

Group Risk (GR1) develops your understanding of group risks, including the operations of such schemes and their features and taxation.

The default enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only, delivered on RevisionMate.
• Assessment entry

Healthcare Insurance Products (IF7) provides knowledge and understanding of the fundamental principles and practices relating to healthcare insurance.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only, delivered  on RevisionMate.

• Revision aids: Key Facts Booklet, Knowledge Checker, E-learn (delivered on RevisionMate).

• Assessment entry.

Household Insurance Products (IF6) provides an overview of the products, practices and procedures of household insurance and associated personal lines insurances in the UK.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only, delivered  on RevisionMate.

• Revision aids: Key Facts Booklet, Knowledge Checker, E-learn (delivered via RevisionMate).

• Assessment entry.

Individual Savings Account Administration (FA5) develops your understanding of investment issues, together with detailed guidance on the administration of individual savings accounts.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only, delivered on RevisionMate.
• Assessment entry.

Individual Savings Accounts (ISAs) often referred to as an investment wrapper, allows cash or other assets to be held in a tax-free environment. Introduced in 1999 to encourage individual investment, ISAs have since been the main vehicle for saving and investing tax efficiently.

This study text looks at the main features and uses and main rules surrounding ISAs, including a review of the main features and types of ISAs, their tax treatment and the main uses of ISAs. It then moves on to the regulations that surround ISAs, how they are made, the role of HMRC in connection with the administration of ISA schemes and the obligations on firms in respect of anti-money laundering and the safekeeping of client assets.

It considers eligibility conditions, the application process, rules surrounding what constitute acceptable investments within ISAs, how dealing takes place and how trades are cleared and settled. It looks at tax treatment of income, how corporate actions should be dealt with and the submission of tax claims and returns to HMRC.

It views the rules involved in managing an ISA, including ISA manager obligations, investor reporting, the range of statistical returns ISA managers make to HMRC and how HMRC audits ISA managers to check their compliance with the rules.

Building a successful career in personal finance

Individual Savings Account Administration (FA5) provides the essential knowledge and skills needed for a range of administrative and operational investment roles, including individual savings account administration.

Learning outcomes

At the end of this unit, candidates should be able to demonstrate a knowledge and understanding of:

• the main features and uses of Individual Savings Accounts;
• ISA investors and applications;
• ISA withdrawals, closure, deaths of investors, transfers;
• HMRC rules concerning ISAs.

Assessment

• 60 minute exam
• 50 multiple choice questions
• 70% nominal pass mark (the actual pass mark may vary from one session to another to ensure consistency in pass standards)
• The 2023 pass rate for this unit was 81.5%

Course delivery

Instructions on accessing your course on RevisionMate will be sent to your registered email address. This is typically within two working days of your order being placed, but may be longer, particularly if payment is made by bank transfer or the unit is available as a pre-order.

Study material - editions available

2023-24 edition (applicable to exams sat 01 Sep 2023 to 31 Aug 2024) 

Insurance Broking Fundamentals (I10) provides knowledge and understanding of the roles and responsibilities of insurance broking organisations, their interaction with insurers and clients, the regulatory environment in which they operate as well as both financial and conduct issues.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only, delivered on RevisionMate.
• Assessment entry.