Customer Service in Insurance (IF9) provides knowledge and understanding of the customer service within the context of an insurance environment.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only.

• Additional revision aids

  • Key Facts Booklet
  • Knowledge Checker

• Assessment entry.

Equity Release (ER1) develops understanding of the different types of equity release products, risks to the consumer associated with equity release and application of suitable equity release solutions according to the circumstances of different customers.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only.
• Assessment entry.

Financial Protection (R05) develops your knowledge and understanding of and ability to analyse financial protection planning issues.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only.

• Additional revision aids

  • Key Facts Booklet
  • Audion Revision
  • Knowledge Checker
  • E-learn

• Assessment entry.

Financial Services Products and Solutions (LP2) develops knowledge and understanding of customer needs, how financial services professionals and organisations identify and provide for these needs, including an understanding of key retail financial products such as savings, investments and tax wrappers.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only.
• Assessment entry.

General Insurance Business (IF2) provides you with knowledge and understanding of insurance products and practice, including underwriting and policy wordings, claims, customer service and information and communication technology.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only.

• Additional revision aids 

  • Key Facts Booklet
  • Knowledge Checker
  • E-learn

• Assessment entry.

Group Risk (GR1) develops your understanding of group risks, including the operations of such schemes and their features and taxation.

The default enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only
• Assessment entry

Healthcare Insurance Products (IF7) provides knowledge and understanding of the fundamental principles and practices relating to healthcare insurance.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only.

• Additional revision aids

  • Key Facts Booklet
  • Knowledge Checker
  • E-learn

• Assessment entry.

Household Insurance Products (IF6) provides an overview of the products, practices and procedures of household insurance and associated personal lines insurances in the UK.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only.

• Additional revision aids

  • Key Facts Booklet
  • Knowledge Checker
  • E-learn

• Assessment entry.

Individual Savings Account Administration (FA5) develops your understanding of investment issues, together with detailed guidance on the administration of individual savings accounts.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only.
• Assessment entry.

Insurance Broking Fundamentals (I10) provides knowledge and understanding of the roles and responsibilities of insurance broking organisations, their interaction with insurers and clients, the regulatory environment in which they operate as well as both financial and conduct issues.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only.
• Assessment entry.

Insurance Claims Handling Process (IF4) provides you with knowledge and understanding of the claims handling process including notification, assessment, settlement and associate financial factors.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only.

• Additional revision aids

  • Key Facts Booklet
  • Knowledge Checker
  • E-learn

• Assessment entry.

Insurance Underwriting Process (IF3) provides you with knowledge and understanding of the role of underwriting including identification, assessment and acceptance of risk, rating and relevant financial factors.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only.

• Additional revision aids

  • Key Facts Booklet
  • Knowledge Checker
  • E-learn

• Assessment entry.

Insurance, Legal and Regulatory (IF1) provides you with knowledge and understanding of the basic principles of insurance, including the main legal principles related to insurance contracts and insurance business and the key elements to protect consumers.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only.

• Additional revision aids

  • Key Facts Booklet
  • Knowledge Checker
  • E-learn

• Assessment entry.

Introduction to Risk Management (I11) provides a comprehensive introduction to the world of risk management by outlining the important issues surrounding risk management and the many factors that might increase an organisation's exposure to risk.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only.
• Assessment entry.

The objective of this unit is to develop a knowledge and understanding of how life and pensions customer operations activities and customer services techniques relate to the consumer environment, and to develop an ability to apply this understanding to a range of customer operations scenarios.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only.
• Assessment entry.

The objective of this unit is to develop knowledge and initial understanding of the life and pensions sector, its purpose, its customers and the financial solutions and operational practices that underpin delivery of good customer outcomes.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only.
• Assessment entry.

Life and Pensions Principles and Practices (LP3) develops knowledge and understanding of the principles and practices that underlie the life and pensions industry.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only.
• Assessment entry.

Life Office Administration (FA1) develops your understanding of life and pensions issues, together with detailed guidance on the administration of these classes of business.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only.
• Assessment entry.

London Market Insurance Essentials (LM1) provides an essential grounding in the workings of the London insurance market.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only.

• Additional revision aids

  • Key Facts Booklet
  • Knowledge Checker

• Assessment entry.

London Market Insurance Principles and Practices (LM2) provides a broader understanding of insurance process and practice across the London Market.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only.

• Additional revision aids

  • Key Facts Booklet
  • Knowledge Checker

• Assessment entry.

London Market Underwriting Principles (LM3) develops knowledge and understanding of the underwriting disciplines within the London Market.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only.

• Additional revision aids

  • Key Facts Booklet
  • Knowledge Checker

• Assessment entry.

Long Term Care Insurance (CF8) develops your understanding of Long Term Care (LTC) cover, including legal, taxation and regulatory issues and the responsibilities of local authorities.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only.
• Assessment entry.

Mortgage Advice (CF6) develops your understanding of the various types of mortgage product and repayment options and the giving of mortgage advice.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only.

• Additional revision aids

  • Key Facts Booklet
  • Knowledge Checker
  • E-learn

• Assessment entry.

Motor Insurance Products (IF5) provides you with knowledge and understanding of the practices and procedures connected with private motor, motorcycle and commercial motor insurance.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only.

• Additional revision aids

  • Key Facts Booklet
  • Knowledge Checker
  • E-learn

• Assessment entry.

Packaged Commercial Insurances (IF8) provides knowledge and understanding of the development and design of packaged commercial policies, scope of cover provided by the most common forms of packaged commercial policy; and arrangement and operation of packaged commercial insurance contracts.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only.

• Additional revision aids

  • Key Facts Booklet
  • Knowledge Checker
  • E-learn

• Assessment entry.

Pensions Administration (FA2) develops your understanding of life and pensions issues, together with detailed guidance on the administration of these classes of business.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only.
• Assessment entry.

UK Financial Services, Regulation and Ethics (CF1) develops your understanding of the financial services industry including regulation and legislation.

The default Enrolment option for this unit includes:

• Latest version of the core learning content, in digital format only.

• Additional revision aids

  • Key Facts Booklet
  • Knowledge Checker
  • E-learn

• Assessment entry.